We usually process all orders within 1 business day of receiving cleared payment, barring any verification delays.
Delivery is carried out by the Post of Russia.
- You can track the movement of the parcel on the way (to find out the current location or the last item of the stay) on the Post website or on tracking service website.
- We will send you a unique postal identifier to the e-mail address you provided when placing the order.
International orders may be subject to local import fees, duty, customs, VAT charges or additional taxes, depending on the country of destination tax laws.
We are not responsible for any of these tax charges, nor can we offer any specific advice on import fees, duty, customs, VAT or taxes that you may be required to pay upon the arrival of your merchandise.
Should you have any questions or requests for specific information regarding any of these potential charges, we advise you to consult with your local government import office.
Returns are allowed within 14 days. Returned items are reviewed upon receiving them. We can only accept a return if it is returned to us in exactly the same condition as they were sent to you.
PLEASE CONTACT US FOR A RETURN AUTHORIZATION AND THE RETURN SHIPPING ADDRESS.
ALL ITEMS MUST BE IN THE EXACT SAME CONDITION AS WE SENT THEM AND IN ORIGINAL BOXES. The items must include all internal packing materials, instruction manuals and all accessories, as well as the outer box.